Of course, Incus are price competitive and available when you need us, but the little gem that Incus offers is the way we handle your clients. Our Virtual Assistants hold on to what you want the ideal outcome to be for each interaction, and strive to achieve that. This allows the Incus agent to be creative, personal, friendly, whilst keeping your objective key. By holding on to your objective you get the best value out of our call handling service.
Any decent website has a Live Chat option, an exceptional business will make sure their website has a live chat with an operator ready to chat when your clients are. Incus makes it easy for that to happen.
Handling your calls and Live Chats, without doubt adds value, but what if you had a support team that, checked up on employees or bookings in your diary, improved your testimonials by conducting surveys, kept on top of your customer service inbox, dealt with routine correspondence and so much more. Supporting your business is what Incus does, you tell us how you want that support, we will make it happen.
Our Incus agents are coached to ensure the fiftieth contact is made with as much energy as the first contact. Whether it is confirming bookings, sign ups to an event, follow ups post event, we can assist. We will agree the feasibility, target date to complete and the structure of the campaign, as always keeping your goals front of mind.
Every plumber, electrician, mason, security engineer, needs to be solving issues for their clients. While you are doing that, Incus will book jobs in your system, raise invoices, update your team whilst in the field, seek feedback from your clients and chase outstanding bills as required. How much time does that give back to your business?
We are fully aware of the behind the scenes work involved in making sure teaching professionals and trainers, can do what they do best. While you are in front of your class, Incus will support your wider organisation, take enquiries from new potential trainees using your knowledge base to filter correctly, assist with campaigns so your classes are at full capacity.
Every month, there is a form to file, every month Incus will follow up with your clients to make sure they file with you on time, every time. We can take your diary for last year, and follow up for clients this year to assist with on time submissions and not allow anyone to slip through the tax net.
Whether you need a simple triage/switchboard service to connect on call medics to remote workers, or you have team of bank staff to assign, Incus recognise the need for speed of service, confidentiality and accuracy. We can SMS, WhatsApp, telephone your patients, medics, nurses until we have delivered your message and service, fully!
The Incus team is upbeat and friendly, we do not sound like robots. We sound like that plus one you need at your party, wedding, corporate event, restaurant opening. Try us, you will see
Ultimate professionalism, is what you will get every time, with every call, with every appointment Incus books on your behalf.
From qualifying new potential tenants for rental properties, building confidence in landlords, working with maintenance teams, Incus will support you 7 days a week.
If you need support, Incus can and will do it! Put us to the test in our 14 day trial and see for yourself!
Find out how one of our clients, went from 40 hours of inhouse support, to 140 hours of Incus Business Support per week and still saved 20% !